Monday, November 9, 2015

Ted Talk Analysis: The Heartbreaking Text that Inspired a Crisis Helpline

I watched Nancy Lublin’s speech, “The heartbreaking text that inspired a crisis help line.” The speech was given at TEDWoman which took place in Monterey, California in May of 2015. Being that this speech was given at TEDWoman, the audience was all women. Nancy Lublin used this to her advantage by talking about a couple crisis examples that involved issues that affect mostly woman which were rape and bulimia. She was smart to do this because women are generally emotional and are usually sympathetic. This worked in her advantage because it got the audience’s attention. When she began her speech she definitely seemed nervous because her voice was slightly shaky and she paused to swallow. Within the first couple sentences she broke her nervousness with a little joke or slander. Lublin gave a statistic and said, “…That’s bigger than the Boy Scouts of America, and we’re not homophobic.” The audience responded well with a laugh. As she continued she had a couple funny parts but also several emotional parts. She had the audience invested in her anther speech. They were paying attention, clapping, nodding, their heads, and what was possibly most important, was that she had the emotionally invested. Nancy achieved all of this through excellent eye contact, hand gestures, the occasional joke, statistics, and compelling stories. As you can see in the picture below, she was engaged in the audience with her eyes as well as her hand gestures.
 She gave specific examples of why she cares so much about her organization which then made the audience care. Another thing that helped her gain their attention was when showed tell a compelling story or example and then pause; it’s almost like she was letting the sadness sink in. She was extremely excited, interested, and passionate about what she was saying and it came across to those in the room and even to myself as I watched. Nancy not only talked about the types of people who used her crisis line such as those with depression, addiction, sexual abuse, bipolar disorder, and more, but she discussed what her trained counselors do and say to help these people in the different situations and how different cases vary. For example, if there is a wait list of people texting, key words such as death, suicide, killing, will place those people in the front of the line as priority because of the severity of their cases rather than chronologic order. This is an effort to save people’s lives. When she started to close her speech it was almost a disappointment. It was ruled intriguing to listen to her talk about her organization, it made the audience care and she did an excellent job of making the audience want to listen to her. She spoke about why she loves this organization and why she is passionate about it. She doesn’t use technology for unnecessary reasons such as catching a convenient cab, getting a quick date, or finding the closest starbucks, she wants to use technology to help those who need it. She talked about inspiration and what inspires her. She left the entire audience with inspiration to help others. Nancy even received a standing ovation.  There are one or two places she could have possibly improved. The first would be her introduction, she was talking about collecting peanut butter jars and Valentines day cards and I honestly had no idea what she was talking about until I listened again. The other time she could have possibly improved was during her pauses; sometimes she cut them short when people were still laughing or clapping. Overall the speech was very impactful and extremely well done. I have attached her talk below, enjoy!


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